RETURNS

If you wish to return an item please contact us by email (support@zendesk.drygate.com). Please leave a name, contact number and email where we can reach you.

Our online shop fulfilment is operated by a third party and as such returns are not straightforward. Items you wish to return must be unused and must be returned in original packaging with any enclosed documentation and reason for return.

We may be able to issue a full refund or send a replacement on receipt, excluding the original delivery charge unless the reason for return has been our mistake.

Please note:

- Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.

- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

- The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or the wrong goods were sent.

DAMAGED GOODS

If the goods arrive damaged refuse delivery and contact us. The items will be returned to us and we will send a replacement or offer a refund as soon as possible.